Free US & Canada Shipping on Orders Over $50

TABLE OF CONTENTS

Shipping Policy
Order Cancellation
International Orders and Duties
Refunds and Exchanges

SHIPPING POLICY

Standard shipping:

Canada (2-8 business days)

$5 flat fee or free on orders over $50

United States (3-10 business days)

$5 flat fee or free on orders over $50

International (5-15 business days)

Will be calculated live at Checkout.
Free on orders over $200.



Kindly note that the delivery times are estimates and may vary due to external factors outside of Mikayla Lashes' control. The factors may include, but are not limited to: holidays, weather conditions, and customs delays.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We are unable to process the requested cancellation if the package has already been processed and shipped. If this is the case, you may send the product back once you receive the item for a refund. Please see our return policy for additional information.

International Orders & Duties

While payment currency is in U.S dollars, shipping warehouses are in Canada. Please note that international orders may be subject to import duties customs duties, and fees levied by your country's customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country.

Mikayla Lashes does not collect duties and taxes for orders outside of Canada. Customs policies differ from country to country, if there are further questions, please contact your local customs office for more information.

Refunds & Exchanges

Refunds

In the event you are unsatisfied with your purchase, you are welcome to send back your purchase for a refund. We will refund the value to the original account used when your purchase was made.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be:

        1. Unused
        2. In its original packaging with labels intact
        3. In the same new condition as when it was received

    Kindly note that you are subject to the shipping expenses in returning this package to us. It is recommended that a tracking number is obtained as Mikayla Lashes is not responsible for packages that are lost in transit.   

    Please click on link to complete a return request.  

    Please do not send us any returns or exchanges without contacting us first.

    Exchanges

    In the event you are unsatisfied with your purchase, and would like to receive a different product, you are welcome to send back your purchase for a refund. We will refund the value to the original account used when making your purchase. Kindly make a purchase for your desired product at your earliest convenience so we can process and deliver the item(s) as soon as possible. Kindly observe, we do not offer any direct service of exchange.

    Item(s) that you wish to have refunded must be sent back within 30 days of receiving it. The product(s) must be unused, in its original packaging with labels intact, and in the same condition as when it was received. 

        Kindly note that you are subject to the shipping expenses in returning this package to us. It is recommended that a tracking number is obtained as Mikayla Lashes is not responsible for packages that are lost in transit.   

        The offer of any product(s) purchased during a promotional campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we will be happy to assist you.

        Please click on link to complete a return request.

        Please do not send us any returns or exchanges without contacting us first.