RETURNS AND EXCHANGES

If you don’t love it, return it. We want you to be just as happy with your MIKAYLA Lashes products as we are.

Please review our qualifications below to see if you qualify for a return or exchange.

If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange in the first 30 days from the delivery date.

All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt.

Please note, only items purchased on mikaylalashes.com will be accepted. If your items were purchased at an authorized retailer, please contact the original retailer directly to arrange for a return.

Before you submit a return or exchange request, please review our qualifications below to ensure you qualify for a product return or exchange.

Time needed: 5 minutes.

MIKAYLA Lashes Returns or Exchanges Step by Step Guide

  1. Submit a Return Request

    Please allow our Mikayla Representatives up to 48 hours to approve this request. You will receive return information via email once this step has been completed.

  2. Processing Fees

    A $2.99 processing fee applies to all USA and Canada returns. A $6.99 processing fee applies for all international returns. All exchanges will be handled on a case-by-case basis. The return shipping cost will not be covered by Mikayla, please save your return tracking number.

  3. Return Confirmation

    Please allow 1-2 business days once Mikayla has received the returned package to process your return or exchange. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.

QUALIFICATIONS

  • Returns must be shipped out within 90 days of your package being delivered.
  • The items must be mailed back in its original packaging along with invoice or receipt.
  • Exchanges will be processed for items of equal or lesser value. 
  • FINAL SALE: Any product marked as ‘final sale’ is final and cannot be returned or exchanged.
  • Lashes purchased at Trade shows do not qualify for returns or exchanges.